Help Center
Knowledge Base
Find answers to common questions about using Bingo! and managing bookings.
Booking & Services
Learn how to schedule visits, modify existing appointments, and understand cancellation policies.
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How do I book a service?
Log into your Client Portal, click "Book Appointment", select your pets, service type, and preferred dates. Your request will be matched with available caregivers.
Can I modify an appointment?
Yes, you can edit or cancel appointments from your Dashboard. Note that cancellations within 24 hours may be subject to a fee depending on the caregiver's policy.
Do I need a Meet & Greet?
We highly recommend a free Meet & Greet before your first booking to ensure the caregiver is a great fit for your pet.
Who schedules the Meet & Greet when there's no Business?
When a request has no Business, the independent Bingo Sitter or the Client can schedule the meet & greet and mark it complete.
Payments & Pricing
Information on rates, invoicing, tipping, and our secure payment processing system.
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When am I charged?
Your card is authorized when a booking is confirmed, but you are not officially charged until the service is completed.
Are there extra pet fees?
Yes, base rates typically cover one pet. Additional pets incur a small extra fee which varies by service and provider.
How do I tip my caregiver?
You can add a tip through the app after receiving your pet's Report Card. 100% of tips go directly to your caregiver.
Safety & Vetting
Details about how Bingo! is being built for safety.
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How will sitters be vetted?
At launch, sitters on Bingo! will be required to complete a profile and agree to our service standards. We're designing our onboarding process and will share full details when bookings begin.
What insurance will be available?
Sitters on Bingo! will be required to carry their own pet-care liability insurance. Full details will be shared at launch.
Account & Profile
Updating your pet's information, managing notifications, and account settings.
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How do I add a new pet?
Go to your Dashboard, click on "My Pets", and select "Add Pet". You can fill out their feeding instructions, vet info, and care notes.
Can I share my account?
Yes, you can invite family members from your Settings page so they can also view report cards and request bookings.
Business Settings
Understand how to configure Geofencing and Staff Compensation Rules for your team.
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How Geofencing Works
- Provider arrives at client location → automatic "start appointment" prompt
- Provider leaves geofence zone → automatic "end appointment" prompt
- Real-time location tracking during active appointments
- Violations are logged and notifications sent based on your settings
- Precise location is used only for appointment tracking. Bingo also keeps an approximate town-level location to match nearby caregivers and show local prices. It's never your street address.
How Compensation Times Work
- These times define when each compensation rate applies across your business
- Each employee has their own rates for standard hours, off-hours, holidays, etc. (configured in their profile)
- Appointments are automatically categorized as business hours, off-hours, or holidays based on these definitions
- Payroll calculations use these times to match appointments to the correct rate
Auto-Recalculation
Saving new rates will automatically update all time entry pay amounts based on your business hours, off-hours, and holiday settings. Payroll calculations will use these new rates starting from the effective date you set.
Review Compensation SettingsStill need help?
If you couldn't find the answer you were looking for, our support team is ready to assist. Reach out to us at hello@bingopetcare.app.