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Community Guidelines

How we foster a respectful, professional, and safe environment for pets, parents, and caregivers alike.

Our Standards

Respect & Kindness

Treating everyone in our community with dignity, empathy, and compassion.

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We do not tolerate abusive language, discrimination, or harassment of any kind. This applies to both clients and caregivers.

Caregivers must use positive reinforcement techniques and treat every pet as if they were their own.

Maintaining high standards of reliability and accountability for all services.

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Caregivers are expected to arrive on time and complete the full duration of the booked service. Clients should ensure their pets are ready.

Frequent or last-minute cancellations negatively impact the community. We ask all users to manage their schedules responsibly.

Clear, timely, and transparent dialogue between clients and providers.

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Please reply promptly to messages regarding upcoming bookings, access instructions, or pet needs.

To protect your privacy, keep all communications within the Bingo! app.

Working together to ensure a safe environment for everyone.

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Clients must provide honest, up-to-date information about their pet's behavior, bite history, and medical needs.

If a user violates these guidelines, report it immediately to our team. We investigate all claims thoroughly to protect our community.

If you have experienced or witnessed behavior that goes against our Community Guidelines, please let us know immediately.